IT QoS Customer Service Manager

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT QoS Customer Service Manager - Orange below matches your qualifications. Good Luck: D

Defining the service commitments and KPIs (NPS, verbatims, performance, availability, MTTR, ...). Building the action plans to enhance the user satisfaction by…

votre rôle

Mission:

As an IT QoS Customer Service Manager your mission will be to: - Support the relationship with the Business representative on the CTIO quality of services - Drive the continuous improvement loop of the services provided by CTIO
Your activities: You will be responsible of:

• Defining with the business representative which are the key services to follow
• Defining the service commitments and KPIs (NPS, verbatims, performance, availability, MTTR, ...)
• Building the action plans to enhance the user satisfaction by answering to the issues
• Building your networks and governance to priorize the actions to launch
• Ensuring the proper functioning of the quality loops on your scope by :

• Organizing meetings
• Animating the actors of the Quality Loop
• Following the execution of the service improvement action plans

• Ensuring the reporting of the services to the business and the management

In a transverse way within the team you will:

• Capitalize with the other CSMs of the team on the best practices of this new CSM role
• Share on services common to several businesses (After Sales, Delivery, Sales...)
Contribute as a Key User to the construction of the CTIO Services quality monitoring tool (QoS Cockpit)

votre profil

Expected Skills (some can be acquired on the job):

• You are customer oriented and focused on quality of service and results
• You have a proven experience and know how to manage complex projects
• You are known for your good interpersonal skills
• You are very proactive and take initiatives
• You are autonomous
• The animating role requires a strong ability to listen to the field
• You know how to work in a team and how to capitalize
• Due to the cultural mix of the team, English is a must
You are French speaker

le plus de loffre

Why coming to this job:

To fully answer to engage 2025 challenge of employee satisfaction. To work with many teams from CTIO & Business entities. To be part of the QoS team dynamic!!

contrat

CDI

Information :

• Company : Orange
• Position : IT QoS Customer Service Manager
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT QoS Customer Service Manager job info - Orange Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT QoS Customer Service Manager job info - Orange Cairo in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.