Customer Management Assistant Supervisor

PepsiCo | Cairo | EG

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Management Assistant Supervisor - PepsiCo below matches your qualifications. Good Luck: D

Lead on achieving Tel-Sell Sector targets, handling conflicts, optimization solutions, motivating and assessing Tel-Sellers’ performance....

Hamster Kombat
Overview: Lead on achieving Tel-Sell Sector targets, handling conflicts, optimization solutions, motivating and assessing Tel-Sellers’ performance. Responsibilities:
  • Ensure Tel-Sell Sector productivity, distribution, and discipline KPIs are achieved.
  • Ensure Tel-Sell Sector sales achievement on daily/weekly/quarterly basis.
  • Implement Tel-Sell Sector plan and drive Tel-Sellers’ to achieve the company objectives by delivering volume targets.
  • Utilize Monthly discounts / trade offers effectively and efficiently to make incremental sales.
  • Conduct Market field visits (Market & DCs) to track Tel-Sell Route productivity related to Active customers,
  • Work in activating zero sales customers to minimize the % Zero Sales customers.
  • Work closely with sales field Supervisory teams on delivery trucks utilization and optimization.
  • Receive all inbound calls and redistribute it to Tel-sellers as needed.
  • Handle and Manage Team vacation / absence.
  • Answer questions from Tel-Sellers and provide guidance and feedback.
  • Measure performance with key KPIs such as call abandonment, Inbound calls etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Prepare Daily/Monthly/Annual results and performance reports.
  • Onboard and Train New Tel-Sellers.
  • Devise ways to optimize procedures and keep staff motivated.
Qualifications:
  • Bachelor’s Degree in any relevant discipline.
  • 1 - 3 years of sales experience in FMCGs, preferably in sales field role.
  • Experience in customer service is essential.
  • Working knowledge of MS Office
  • Outstanding communication and negotiation abilities.
  • Good English language is required.

Information :

  • Company : PepsiCo
  • Position : Customer Management Assistant Supervisor
  • Location : Cairo
  • Country : EG

How to Submit an Application:

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Post Date : 30-05-2024