Safety Investigations Team Lead

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Uber with the position of Safety Investigations Team Lead - Uber which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Safety Investigations Team Lead - Uber below matches your qualifications. Good Luck: D

About Uber Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology that people use every…

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology that people use every day. Whether its heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. Were making cities safer, and more connected. And were doing it at a global scale-energizing local economy and bringing opportunity to millions of people around the world. Ubers positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

About the Role

We at the Community Operations organization at Uber are responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as reporting accurate data and insights to improve safety for all of Ubers customers.

What you will do:

• Lead, coach, mentor, and motivate employees navigating sensitive cases and fast paced environment to deliver on operational key performance indicators (KPIs) and Service Level Agreements (SLA)
• Employ critical thinking, emotional intelligence, and creative problem-solving skills to help employees navigate sensitive cases and high severity safety concerns
• Manage team performance and escalations
• Review daily incident reports for accuracy, clarity
• Lead improvements on support logic and processes
• Audit team performance with Service Quality members
• Demonstrates excellent interpersonal skills and ability to establish trust to aid investigations into accidents and insurance loss as well as person-on-person allegations.
• Strong communication skills including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present effective written communication to varied audiences.

What you will need:

• Internals: At least 1 year of urgent customer service support or 3 months of experience in leadership
• Externals: At least 1 year of experience in leadership
• Proficiency in Google Suite
• Experience presenting information and facilitating meetings
• Scheduling flexibility
• Strong emotional regulation, communication, problem-solving, critical thinking, stakeholder management, and project management skills

Bonus Points:

• Foundational SQL knowledge.
• Project management experience.

Information :

• Company : Uber
• Position : Safety Investigations Team Lead
• Location : مصر
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Safety Investigations Team Lead job info - Uber مصر above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Safety Investigations Team Lead job info - Uber مصر in 29-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.