IT Service Desk Officer

Job Description:

• Apply all the company standard setting for any desktops or laptop and make sure standards are updated and maintained for all software and hardware versions
• Resolve, escalate and follow up on desktop, network, telecom issues
• Provide on-going maintenance of desktops, Laptops and printers
• To quickly become proficient in any new related tool introduced into the company to be able to support the business.
• Make recommendations for future upgrades and responsible for communicating with the related suppliers and follow up with them.
• Keep logs of all desktops and laptops software licenses and make sure that all software on all machines are licensed
• Manage hardware spares and consumables stock for all desktops and laptops and Printers
• Updating self-help documents on the service desk manager so employees can try to fix problems themselves
• Support audio and video equipment in conference rooms
• Provide general user training and support for all customers
• Monitor Software usage and installation on desktops and laptops and report any irregularities
• Demonstrate effective management for Incidents & service Requests.
• Recording of all incidents on time with the right categorization & prioritization.
• Regular feedback to the business till its resolution & providing the available workaround to eliminate the impact on Business.

• Responsible on the IT stock in terms of purchasing and monitoring.

• Handle daily tasks, provide usual support and gain new knowledge

Skills:

• In-depth knowledge of the computer systems and software
• Good interpersonal skills
• Hard worker, persistent, accurate and creative
• Problem Solving Skills and Logical approach to the solution of problems
• Good conceptual ability and skills in analysis and problem solving
• Discipline to document and record results
• The ability to keep accurate work records
• Eager to learn new technical techniques and tools