VB Network Specialist _VOIS

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Vodafone with the position of VB Network Specialist _VOIS - Vodafone which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information VB Network Specialist _VOIS - Vodafone below matches your qualifications. Good Luck: D

Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have. The knowledge through courses, with adequate knowledge of…

Role Purpose:

Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have
the knowledge through courses, with adequate knowledge of networking (cisco certified preferred).
Role purpose is to provide technical service desk support to Premium service customers with complex
solutions and complex SLA requirements in a 24/7 shift based working environment

Key accountabilities :

To initiate diagnostics and perform
pro-active analysis for all faults.
Will perform root cause analysis
for network alarms

• Support the day to day operations

with Change & Fault management
by adopting ITIL industry
standards.

• Responsible for adhering to SLA

and ownership on Incidents
throughout the life cycle.

• Responsible for transferring tickets

to L2 engineers and other
necessary respective teams for
problem resolution

• Responsible for adhering to

process framework outlined for
profile.

• Zero misses on process and

escalations

• To coordinate with Vendors and

3
rd Parties on priorities based in
situation and impact to customer
business

• To understand the business impact

and sensitize the reported or
proactively observed fault/issue and
carry out proper much needed
escalation within the management

• Ensure customers are regularly

updated about the ongoing issues.

• Individual has to be confident and

should be able to handle customer
effectively (Individual would need to
join customer bridge calls for
troubleshooting or during an
escalation to keep customer
appraised of progress)

• Individual should effectively multi

task and also is responsible for
queue management

Technical Skills:

Essential: CCNA Certificate is a must with 1 year
NOC experience with technical profile background.
CCNP is an added advantage.

Desired: Experience in WAN technologies and
troubleshooting is an added advantage. Very Good
customer handling skills and Communication
should be very good as we deal with Customers
across the GLOBE

Desired: Candidate should have engineering
background. BE/BTECH. CCNA certification or have
taken the relevant courses.

Individual should have good communication and
should be really good at handling customers
Should be good at multi-tasking.
Individual should also be a team player and should
be good enough to handle stress during multiple
faults and at the same time should have patience
to cope up with customer.
Should be smart and quick thinking and should
have methodical/logical approach towards
troubleshooting,
Should be hungry for success and future growth
with goals set already.
Should be quick learner and good at adapting to
situations

• Leadership/ Team Handling experience: Should

be a team player

• Language skills: must be fluent in both written

and Spoken English

#_VOIS#WeMoveTheWorld#MoveWithUs

Information :

• Company : Vodafone
• Position : VB Network Specialist _VOIS
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the VB Network Specialist _VOIS job info - Vodafone Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies VB Network Specialist _VOIS job info - Vodafone Cairo in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.