Senior Team leader (French Or Hebrew) - BPO (Call Center)
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Concentrix with the position of Senior Team leader (French Or Hebrew) - BPO (Call Center) - Concentrix which was opened this.
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The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team…...
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Job Title:
Senior Team leader (French Or Hebrew) - BPO (Call Center)Job Description
The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability of both associates and team leaders. Essential Functions/Core Responsibilities- Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation
Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates and changes
Provide subject matter expertise in handling escalated customer calls as needed
Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Complete shift-wide projects that aim to increase productivity, quality or other KPI
Promote the Companys values through both behavior and attitude, including being an advocate for your team members
- Four to six years of experience (with at least one year of Progressive Management Experience) preferred
Strong communication skills, both written and verbal
Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
Demonstrated ability to mentor, coach and provide direction to a team of employees
Work well under pressure and follow through on items to completion
Willingness to work a flexible schedule
Receives assignments as objectives with goals and processes in which to meet the goals. Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristics
Location:
EGY Cairo - MB1 Building, Raya Company, Maadi Technology Park, Lasilki StreetLanguage Requirements:
Time Type:
Full time2024-05-13If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Information :
- Company : Concentrix
- Position : Senior Team leader (French Or Hebrew) - BPO (Call Center)
- Location : Cairo
- Country : EG
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Team leader (French Or Hebrew) - BPO (Call Center) job info - Concentrix Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Team leader (French Or Hebrew) - BPO (Call Center) job info - Concentrix Cairo in 15-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 15-06-2024
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